Question 1

How and when will I receive my tracking number?

Accepted Answer

Once your item(s) is shipped, you will receive a email with the tracking information. You will not receive a tracking number immediately after your order is placed.

Question 2

How long does delivery take?

Accepted Answer

Delivery usually takes 3-5 business days not including holidays. During sales and promotions, please allow up to 10-14 business days due to the high volume of orders.

Question 3

Can I return or exchange an item?

Accepted Answer

Due to the nature of the GoFigure waist trimmer, ALL SALES ARE FINAL.

Question 4

My package shows delivered, but I did not receive my package. Can I have a refund?"

Accepted Answer

Unfortunately, we are not responsible for lost or stolen items. Please contact USPS to inquire about your package. If necessary, you may file a claim with them. Please track movement of your package with the provided shipping information.

Question 5

What method is used for shipping?

Accepted Answer

All packages are shipped by USPS ONLY.

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