Frequently asked questions

Care Instructions

What are the Care instructions?

When cleaning your Gofigure waist trimmer, you may use items including towels, soap, disinfectant spray, anti-bacteria cloth and many all-natural solutions. Machine washing on low may/may not affect the logo. Do Not use harsh chemicals or put the waist trimmer in the dryer.

How should I store my Gofigure waist trimmer after use?

Gofigure waist trimmer's neoprene rubber is designed to repel moisture. The two best storing methods are a hanger or a room door.

General Questions

What are your payment methods?

We accept all major credit cards.

Where are you located?

We're proudly located in Jacksonville, FL.

Oders & Shipping

How and when will I receive my tracking number?

Once your item(s) is shipped, you will receive a email with the tracking information. You will not receive a tracking number immediately after your order is placed.

How long does delivery take?

Delivery usually takes 3-5 business days not including holidays. During sales and promotions, please allow up to 10-14 business days due to the high volume of orders.

Can I return or exchange an item?

Due to the nature of the GoFigure waist trimmer, ALL SALES ARE FINAL.

My package shows delivered, but I did not receive my package. Can I have a refund?

Unfortunately, we are not responsible for lost or stolen items. Please contact USPS to inquire about your package. If necessary, you may file a claim with them. Please track movement of your package with the provided shipping information.

What method is used for shipping?

All packages are shipped by USPS ONLY.

Deals & Promotions

Any new promotions?

We're celebrating our website lanch all month long. Enjoy fast shipping all month long using promo code: LAUNCH. Join our mailing list and get first dibs on our new promotions.