Question 1

How and when will I receive my tracking number?

Accepted Answer

Once your item(s) is shipped, you will receive a email with the tracking information. You will not receive a tracking number immediately after your order is placed.

Question 2

How long does delivery take?

Accepted Answer

Delivery usually takes 3-5 business days not including holidays. During sales and promotions, please allow up to 10-14 business days due to the high volume of orders.

Question 3

Can I return or exchange an item?

Accepted Answer

Due to the nature of the GoFigure waist trimmer, ALL SALES ARE FINAL.

Question 4

My package shows delivered, but I did not receive my package. Can I have a refund?"

Accepted Answer

Unfortunately, we are not responsible for lost or stolen items. Please contact USPS to inquire about your package. If necessary, you may file a claim with them. Please track movement of your package with the provided shipping information.

Question 5

What method is used for shipping?

Accepted Answer

All packages are shipped by USPS ONLY.

Question 6

What are the Care instructions?

Accepted Answer

When cleaning your Gofigure waist trimmer, you may use items including towels, soap, disinfectant spray, anti-bacteria cloth and many all-natural solutions. Machine washing on low may/may not affect the logo. Do Not use harsh chemicals or put the waist trimmer in the dryer.

Question 7

How should I store my Gofigure waist trimmer after use?

Accepted Answer

Gofigure waist trimmer's neoprene rubber is designed to repel moisture. The two best storing methods are a hanger or a room door.

Question 8

Where are you located?

Accepted Answer

We're proudly located in Jacksonville, FL.

Question 9

What are your payment methods?

Accepted Answer

We accept all major credit cards.

Question 10

Any new promotions?

Accepted Answer

We're celebrating our website lanch all month long.  Enjoy fast shipping all month long using promo code: LAUNCH.  Join our mailing list and get first dibs on our new promotions.

FLASH SALE: Use code HOME35

We're here if you need us.

info@gofigurelife.com

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